To get connected, you will require a technician to visit your property and install a receiver on your roof to access W-UFB Services – there is a one off cost of $299 to get installed and this is required to be paid before installation is booked.
Static IP addresses are available for $5 per month – A setup fee of $25 applies when Static IP is generated for your account.
We block 0900 numbers from our Network.
This serves as protection against fraud and bill shock due to unexpected charges.
You can keep you current phone-number by transferring it to Northland Connect – there is a one off $30 number port fee and can take up to 14 working days for the number to be transferred.
To setup voicemail to email please call 0800 126 226 or email firstname.lastname@example.org where a team member can add your preferred email address to receive voicemail to email.
To access voicemail – dial *55 from your digital phone and follow the voice prompts.
ASB – 12-3102-0188-118-00 – please ensure you use your reference number when making a payment.
If your service has been suspended, please contact support on 0800 126 226 or email email@example.com
Northland Connect allows 28 days for monthly services to be paid, if payment is late your account will incur a late fee of up to 15% of the amount due.
Please call if you require a payment plan. A payment plan can be arranged however your account will incur a service fee of $25 per payment arrangement.
Email services are no longer provided by Northland Connect – we recommend the use of Gmail, Hotmail or iCloud email services.